New Patients
We can’t wait to meet with you.
Whether you are a potential patient or a family member of a potential patient, we want to make sure you have the information, resources, and support you need. We know that the world of health care has not always made trans and gender-diverse people feel safe, heard, and cared for. We’re here to change that. Our promise is to hear you, respect your choices, and support your journey.
We are currently accepting new pediatric patients for gender-affirming primary care and specialty care, and new adult telehealth patients for gender-affirming hormone therapy (GAHT). We are also accepting patients for surgical letters. We are currently not accepting new patients for mental health care or adult primary care. Please know we are doing everything within our power to increase the resources and capacity we need to hire more staff and provide this vital care to more members of our community.
To be among the first to be informed when new patient registration opens up, join our email list.
Welcoming New Pediatric Patients for Gender-Affirming Primary Care and Specialty Care
Transhealth is now accepting new pediatric patients age 17 and under for gender-affirming primary care and gender-affirming specialty care.
To register your child as a new pediatric primary care or specialty care patient, call us at (413) 341-9400.
Welcoming New Patients for Gender-Affirming Hormone Therapy (Telehealth Only)
Transhealth is accepting new telehealth patients for Gender-Affirming Hormone Therapy (GAHT). To become a new patient for GAHT, you must already have a primary care provider from outside of Transhealth, be an adult 18+ years old presently located in Massachusetts, and be able to access telehealth video-conferencing for care.
Insurances accepted with this provider: Blue Cross Blue Shield of MA, Cigna, Commonwealth Care Alliance, Harvard Pilgrim, Mass General Brigham Health Plan, United Healthcare, Wellpoint.
To register as a new patient, call us at (413) 341-9400. We look forward to hearing from you!
Now Accepting Surgical Letter Appointments
Transhealth’s Mental Health team offers low-barrier gender affirming surgery letter appointments. Unlike our other mental health services, you do not need to be a current Transhealth primary care patient to schedule a letter appointment. Letter appointments are booked as one-hour appointments and can be billed to insurance or as a self pay service.