We are committed to maintaining the rights, dignity, and well-being of our pediatric and adult patients. Adult patients or, when appropriate, the patient’s representative, as allowed by state law, and parents/guardians of minors will receive information on Rights and Responsibilities on admission to the health center.
We do not discriminate against any individual regardless of race, color, religious creed (or lack thereof), gender, gender identity or expression, genetic information, sexual orientation, age, disability, veteran or active military status, marital status, national origin, ethnicity, citizenship, immigration status, or employment status.
The Patient Has the Right …
- To be called by your right name
- To have the right pronouns being used by all staff
- To a clinician who understands that gender identity is only one part of a person and that it rarely has anything to do with medical conditions.
- To be treated in a caring, safe, and compassionate way.
- To receive timely, complete, and accurate information.
- To know the name and specialty of those providing care.
- To say yes or no to treatment as allowed by law.
- To ask questions about what is happening and why.
- To have things explained in their preferred language.
- To make an advance directive, such as a health care proxy, for those 18 years of age or older.
- To have privacy (within the capacity of the facility) when being examined or when talking to a health care provider.
- To be evaluated and treated for pain.
- To choose who may or may not visit. We may need to limit or restrict visitors if there are health or safety concerns.
- To choose who may be present to provide emotional support.
- To review and request medical records, as allowed by law.
- To say yes or no to taking part in a research study.
- To get timely responses to questions or concerns.
- To know how health information is used and shared.
How to raise concerns outside of Transhealth Northampton:
- Quality of Care
- Massachusetts Division of HealthCare Quality: 617-753-8150
- The Joint Commission: 800-994-6610
- Civil Rights Complaints
- The Massachusetts Attorney General’s Office: 617-727-2200
- Office of Civil Rights: 800-368-1019 or 800-537-7697 (TDD) or online at ocrportal.hhs.gov