Visiting Expectations

Scheduling Appointments 

If you are a new patient to Transhealth, please start the new patient registration process – this will allow us to schedule a time to speak with you and fully register you in our system.

If you have been seen previously at Transhealth, please call 413-341-9400 so we can schedule an appointment for you.

Canceling Appointments

If you have to cancel an appointment, it is important to call us at 413-341-9400 at least 48 hours in advance.

Preparing for Your Scheduled Appointment

Insurance: We accept most major insurance plans, including Medicare. If you have any questions on contracted plans, please contact our patient services team at 413-341-9400. To have a clear, solid understanding of your coverage, benefits, referral requirements, and co-pay, please contact your insurance provider. 

Requesting Past Medical Records: If you are a new patient, please request your past medical records from your previous physician by completing the “Release of Medical Records” under “Health Tools” in the Patient Gateway. 

Arriving for Your Scheduled Appointment

We are conveniently located in Western Massachusetts along the Route 91 corridor on a bus line. Once you schedule your appointment, our address will be provided to you. Additionally, we will let you know how far in advance you should arrive for your scheduled appointment in order to prepare for your visit in the exam room and begin your appointment on time. 

What to Bring to Your Appointment

For your first appointment with your PCP, you will need to bring the following: 

  • A valid government-issued driver’s license or other photo identification.
  • Your copay (if you have one).

During Your Appointment 

We pride ourselves in providing multidisciplinary care, including opting into an integrated primary care and mental health visit during your new-patient visit. We offer this integrated model to ensure that our team can hear your questions, concerns, and goals for care and provide the best possible comprehensive care.

After Your Appointment 

If you require a follow-up appointment please schedule your next appointment with one of our patient care representatives before you leave our office. Our goal is to provide you with timely access to appointments when you need them.

Prescription Refills

Prescription refills require close monitoring by your primary care provider to ensure the safe continuation of the appropriate dose and frequency of the medication. Our office will prescribe the appropriate number of prescription refills to last you until your next scheduled appointment. Please be sure to schedule your next appointment in advance and with adequate time to receive a prescription refill.