Scheduling Appointments 

If you are a new patient to Transhealth, please start the new patient registration process – this will allow us to schedule a time to speak with you and fully register you in our system.

If you have been seen previously at Transhealth, please call 413-341-9400 so we can schedule an appointment for you or reach out through the Patient Portal for non-urgent questions.

Canceling Appointments

If you have to cancel an appointment, it is important to call us at 413-341-9400 at least 48 hours in advance. Transhealth may choose not to see those who repeatedly cancel appointments without notice.

Preparing for Your Scheduled Appointment

Insurance: Transhealth accepts most health insurance plans, including Medicare and Medicaid. Please note that all health plans are independent of Transhealth and we may not accept every product from an insurance company.

If you have questions about whether or not your health insurance plan is accepted by Transhealth, or you have questions about your individual insurance plan benefits, coverage, referral requirements, and co-pay, please contact your insurance company directly at the member services number on your health insurance card.

Requesting Past Medical Records: If you are a new patient, please request your past medical records from your previous physician by completing the “Release of Medical Records” under “Health Tools” in the Patient Portal. 

Arriving for Your Scheduled Appointment

We are located at 10 Main St. in Florence, MA 01062 in an old brick building on the corner of Main and Chestnut Streets. Free parking is available in the lot off of Chestnut St. A PVTA bus stop is located on Main Street within close walking distance on the R44a and R44b bus routes.

Accessibility

Transhealth is accessible via elevator and signage in braille. If you need disability accommodations, please let us know during new patient registration.

What to Bring to Your Appointment

For your first appointment, you will need to bring the following: 

• A valid government-issued driver’s license or other photo identification
• Your Insurance card
• Your copay (if you have one)

During Your Appointment 

We pride ourselves on providing high quality, compassionate healthcare. Expect your first appointment to last about one hour.

After Your Appointment 

If you require a follow-up appointment please schedule your next appointment with one of our patient care representatives before you leave our office. Our goal is to provide you with timely access to appointments when you need them.

Prescription Refills

Prescription refills require close monitoring by your primary care provider to ensure the safe continuation of the appropriate dose and frequency of the medication. Please be sure to contact your pharmacy to see if you have any refills available before reaching out to your provider through the Patient Portal to request a refill. Refill requests through the Patient Portal take up to 72 hours to process. If you need to be seen by a provider before they can write a new prescription for you, be sure to schedule your next appointment in advance and with adequate time to receive your refill. Visit our Frequently Asked Questions about Medication Refills for a deeper dive.